After placing your order, you’ll receive a confirmation email with a tracking link. If you used Shop Pay, you can track your order through the Shop app.

To initiate a return, please email us at hello@patronabrand.com within 7 days of receiving your item. Once submitted, you’ll receive instructions on how to send the item back for a refund.

We accept returns for items in their original condition within 30 days of receipt. You must contact us within 7 days of delivery to start the return process. Please note that custom and personalized items, as well as sale items, are not eligible for returns or refunds. All of our policies can be found on our Brand Policies page.

Orders are typically processed within 1-2 business days. During high-volume periods, such as holidays or special promotions, processing times may be slightly longer. Custom orders may take between 2-8 weeks, depending on design complexity.

Once an order is placed, we work quickly to get it processed. If you need to change or cancel your order, contact us immediately, and we’ll do our best to assist. However, please note that once production begins, especially for custom orders, changes or cancellations are generally not possible.

We apologize if you've received the wrong item or a defective product. Please contact us immediately at hello@patronabrand.com, and we will work with you to correct the issue at no additional cost to you.

No, custom or personalized items cannot be returned or exchanged. Once the design is finalized and production begins, the order is non-refundable due to its unique nature.