Shipping Policy
Patrona Brand, LLC. is committed to delivering your order promptly and reliably. Please review our shipping policy below.
Shipping Options
We offer a range of shipping options, including standard, expedited, and overnight delivery. Shipping options and costs will be displayed at checkout.
Shipping Costs
We provide free standard shipping on orders over $85.00 within the United States. For orders under $85.00 or expedited shipping options, costs are calculated based on the shipping method and delivery destination.
Delivery Times
Orders are processed within 1-2 business days. Delivery times depend on the shipping method selected at checkout.
International Shipping
We ship internationally to select countries. International customers are responsible for any customs duties and taxes. Delivery times may vary based on customs processing. Free shipping offer is not available for international customers.
Order Processing Time
Orders are typically processed within 1-2 business days. During peak periods such as Black Friday, Christmas, or other high volume holidays, processing times may be longer.
Tracking
Once your order is shipped, you will receive a tracking number via email to monitor the delivery status.
For any questions or further information, please contact us at hello@patronabrand.com
REturn policy
Patrona Brand, LLC values customer satisfaction and aims to provide high-quality products. Please review our return and refund policy below.
Eligibility
Returns are accepted for items in their original condition within 30 days of receipt. However, you must contact us via email at hello@patronabrand.com within 7 days of item delivery to initiate the return process. Personalized or custom-made items are excluded and are non-returnable and non-refundable.
Conditions
Returned items must be unused, in their original packaging, and with all tags attached. Items showing signs of wear, use, smell, or damage will not be accepted.
Timeframe
Returns must be initiated within 7 days of receiving the item by contacting us via email at hello@patronabrand.com. After contacting us, you will receive instructions on how to return the item.
Refund Process
Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method within 10 business days. Shipping costs are non-refundable.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part, such as receiving a defective or incorrect item. We recommend using a trackable shipping service for returns.
Exchanges
We do not offer exchanges at this time. If you wish to exchange an item, please return it for a refund and place a new order for the desired item.
Sale Items
All sale items are final sale and are not eligible for return.
For any questions or further information, please contact us at hello@patronabrand.com
PERSONALIZATION
& Customization
Policy
Patrona Brand, LLC offers personalized products to meet your unique preferences. Please review our policy on personalized items below.
Design Finalization
Once a personalized or custom-ordered design is finalized and payment is received, no changes can be made unless it is to correct an error such as a misspelling. This ensures timely processing and production of your personalized item.
Changes and Cancellations
Changes to the product design after finalization are subject to a $25 fee. Cancellations are not permitted once the design process has begun and materials have been ordered.
Approval Process
For custom bags or tack, customers must sign and agree to the design before production begins.
Processing Time
Personalized items can take a minimum of 2 weeks to process, but may take up to six weeks depending on the complexity of the design and our current workload. Customized items such as bags or tack may take 6 to 8 weeks depending on the waitlist length, availability of materials, and design complexity.
Returns
No returns, exchanges, or store credits are accepted or processed on personalized or custom-made items. This policy is in place due to the unique nature of personalized products.
For any questions or further information, please contact us at hello@patronabrand.com
Warranty
& Repair
Policy
Warranty Coverage
We offer a six-month warranty on all products for defects in materials or workmanship. The warranty period begins on the date of purchase.
Repair Services
Within Six Months: We will repair hardware and mechanical defects at no cost.
After Six Months: Customers are responsible for repair costs and shipping. For repairs not covered by the warranty, customers are also responsible for the cost of repair and shipping.
Exclusions
The warranty does not cover:
- Wear and tear
- Damages or defects caused by misuse
- Accidental damage
- Damage caused by improper care
- Damage caused from the use of lotions, soaps, solvents, or suspension products
- Adverse environmental conditions
- Repair Process
To initiate a repair, please contact us by email with your order details and a description of the issue. If deemed acceptable, we will provide instructions on how to send the item for repair. Repairs typically take 2-4 weeks to complete, depending on the nature of the repair.
Post-Warranty Repairs
For repairs needed after the warranty period, we offer repair services at a reasonable cost. Please contact us for a quote.
For any questions or further information, please contact us at hello@patronabrand.com
Terms
& Conditions
User Agreement
By using this website, you agree to these terms of service and any applicable laws and regulations. If you do not agree with any part of these terms, please do not use our website.
Product Information
We strive to provide accurate and detailed descriptions of our products. However, due to the natural variations in leather and cowhide, including color, texture, and the presence of natural markings such as brand marks, each item is unique. These natural variations are not considered defects but are inherent characteristics of genuine leather products.
Order Process
To place an order, add items to your cart and proceed to checkout. You will receive a confirmation email once your order is placed. Please review your order carefully before submission as changes cannot be made once the order is processed.
Payment Terms
We accept payments via Shopify/ Shop Pay and PayPal. Payment must be made in full at the time of purchase. Prices are listed in USD and include applicable taxes.
Intellectual
Property
Trademarks and Copyrights
All trademarks, logos, images, text, and design elements on this website are the property of Patrona Brand, LLC and are protected by intellectual property laws. Unauthorized use of our intellectual property is prohibited.
User-Submitted Content
By submitting any form of content (e.g., reviews, customization images, photos) to our website or social media channels, you grant Patrona Brand, LLC a non-exclusive, royalty-free, perpetual license to use, reproduce, and modify the content for marketing and promotional purposes.
Infringement Reporting
If you believe your intellectual property rights are being infringed, please contact us with detailed information about the alleged infringement. We will investigate and take appropriate action.
For any questions or further information, please contact us at hello@patronabrand.com
Ethical
Sourcing
We ensure our materials and leathers are sourced responsibly, with consideration for environmental and social impacts. We work with suppliers who share our commitment to ethical practices.
Supplier Standards
We require our suppliers to adhere to high standards of labor practices, environmental sustainability, and animal welfare. This includes fair labor conditions, safe working environments, and environmentally responsible production processes.
Continuous Improvement
We are committed to continuously improving our sourcing practices and working with suppliers who share our values.
SEcurity
Policy
Data Protection
We use advanced security measures, including SSL encryption, to protect your personal information during transmission. Our website is regularly monitored for security vulnerabilities.
Payment Security and Purchase Protection
Payments are processed securely through Shopify/Shop Pay, and we also accept PayPal. These payment gateways use encryption and secure protocols to protect your payment information, and options for purchase protection may be available for any purchases made with Patrona Brand, LLC.
Account Security
Customers are responsible for maintaining the confidentiality of their account login information. Notify us immediately if you suspect unauthorized use of your account.
Accessibility Policy
Accessibility Commitment
We strive to meet accessibility standards and ensure our website is user-friendly for all. Our goal is to provide a seamless experience for users with disabilities.
Feedback Mechanism
We welcome feedback on the accessibility of our website. Please contact us to report any issues or suggest improvements. We are continually working to improve our accessibility and will address any concerns promptly.
Legal Disclaimer
While we are committed to ensuring our website is accessible, we cannot guarantee that every feature will meet all accessibility standards at all times. We are not liable for any accessibility issues that arise from third-party content, software, or services provided by vendors who may not be in our control.
This policy is subject to change as we continue to make improvements. By using this website, you agree to our terms and acknowledge that accessibility is an ongoing process.
Privacy
Policy
We collect personal information when you place an order, create an account, or subscribe to our newsletter. This may include your name, address, email, phone number, payment information, and purchase history.
Use of Data
Your data is used to process orders, provide customer service, and send marketing communications if you have opted in. We may also use your information to improve our website and services.
Data Sharing
We do not sell or share your personal information with third parties, except as necessary to process your order (e.g., with shipping companies) or comply with legal obligations.
Cookies and Tracking
Our website uses cookies to enhance your browsing experience and collect information about how you use our site. You can manage cookie preferences in your browser settings.
User Rights
You have the right to access, correct, or delete your personal information. You can also opt-out of receiving marketing communications. To exercise these rights, please contact us.
Data Security
We implement various security measures, including SSL encryption, to protect your data during transmission and storage. We also limit access to your personal information to authorized personnel only.
Retention of Data
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
For any questions or further information, please contact us at hello@patronabrand.com
Designer
Authenticity
All products of LVMH Moët Hennessy Louis Vuitton offered by Patrona Brand, LLC. are/were crafted and manufactured by Keep it Gypsy, LLC. Neither Keep it Gypsy, LLC. nor Patrona Brand, LLC. vend newly or directly released products manufactured by LVMH Moët Hennessy Louis Vuitton.
Patrona Brand, LLC. is not directly affiliated with LVMH Moët Hennessy Louis Vuitton or any of its licensed entities.
All upcycled items of LVMH Moët Hennessy Louis Vuitton offered by Patrona Brand, LLC. have not been endorsed by LVMH Moët Hennessy Louis Vuitton and thus do not qualify for any warranty, guarantees, or obligations under LVMH Moët Hennessy Louis Vuitton.
The purchaser of all products of Keep it Gypsy, LLC. purchased through Patrona Brand, LLC. understands and acknowledges that LVMH Moët Hennessy Louis Vuitton is under no obligation to the purchaser in the event of any defects, and also acknowledges that LVMH Moët Hennessy Louis Vuitton is not directly affiliated with the manufacture, construction, or sale of any products sold on Patrona Brand, LLC. or through Keep it Gypsy, LLC.
Shipping Policy
Patrona Brand, LLC. is committed to delivering your order promptly and reliably. Please review our shipping policy below.
Shipping Options
We offer a range of shipping options, including standard, expedited, and overnight delivery. Shipping options and costs will be displayed at checkout.
Shipping Costs
We provide free standard shipping on orders over $85.00 within the United States. For orders under $85.00 or expedited shipping options, costs are calculated based on the shipping method and delivery destination.
Delivery Times
Orders are processed within 1-2 business days. Delivery times depend on the shipping method selected at checkout.
International Shipping
We ship internationally to select countries. International customers are responsible for any customs duties and taxes. Delivery times may vary based on customs processing. Free shipping offer is not available for international customers.
Order Processing Time
Orders are typically processed within 1-2 business days. During peak periods such as Black Friday, Christmas, or other high volume holidays, processing times may be longer.
Tracking
Once your order is shipped, you will receive a tracking number via email to monitor the delivery status.
For any questions or further information, please contact us at hello@patronabrand.com
REturn policy
Patrona Brand, LLC values customer satisfaction and aims to provide high-quality products. Please review our return and refund policy below.
Eligibility
Returns are accepted for items in their original condition within 30 days of receipt. However, you must contact us via email at hello@patronabrand.com within 7 days of item delivery to initiate the return process. Personalized or custom-made items are excluded and are non-returnable and non-refundable.
Conditions
Returned items must be unused, in their original packaging, and with all tags attached. Items showing signs of wear, use, smell, or damage will not be accepted.
Timeframe
Returns must be initiated within 7 days of receiving the item by contacting us via email at hello@patronabrand.com. After contacting us, you will receive instructions on how to return the item.
Refund Process
Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method within 10 business days. Shipping costs are non-refundable.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part, such as receiving a defective or incorrect item. We recommend using a trackable shipping service for returns.
Exchanges
We do not offer exchanges at this time. If you wish to exchange an item, please return it for a refund and place a new order for the desired item.
Sale Items
All sale items are final sale and are not eligible for return.
For any questions or further information, please contact us at hello@patronabrand.com
PERSONALIZATION & Custom Orders Policy
Patrona Brand, LLC offers personalized products to meet your unique preferences. Please review our policy on personalized items below.
Design Finalization
Once a personalized or custom-ordered design is finalized and payment is received, no changes can be made unless it is to correct an error such as a misspelling. This ensures timely processing and production of your personalized item.
Changes and Cancellations
Changes to the product design after finalization are subject to a $25 fee. Cancellations are not permitted once the design process has begun and materials have been ordered.
Approval Process
For custom bags or tack, customers must sign and agree to the design before production begins.
Processing Time
Personalized items can take a minimum of 2 weeks to process, but may take up to six weeks depending on the complexity of the design and our current workload. Customized items such as bags or tack may take 6 to 8 weeks depending on the waitlist length, availability of materials, and design complexity.
Returns
No returns, exchanges, or store credits are accepted or processed on personalized or custom-made items. This policy is in place due to the unique nature of personalized products.
For any questions or further information, please contact us at hello@patronabrand.com
Warranty & Repair
Warranty Coverage
We offer a six-month warranty on all products for defects in materials or workmanship. The warranty period begins on the date of purchase.
Repair Services
Within Six Months: We will repair hardware and mechanical defects at no cost.
After Six Months: Customers are responsible for repair costs and shipping. For repairs not covered by the warranty, customers are also responsible for the cost of repair and shipping.
Exclusions
The warranty does not cover:
- Wear and tear
- Damages or defects caused by misuse
- Accidental damage
- Damage caused by improper care
- Damage caused from the use of lotions, soaps, solvents, or suspension products
- Adverse environmental conditions
- Repair Process
Post-Warranty Repairs
For repairs needed after the warranty period, we offer repair services at a reasonable cost. Please contact us for a quote.
For any questions or further information, please contact us at hello@patronabrand.com
User Agreement
By using this website, you agree to these terms of service and any applicable laws and regulations. If you do not agree with any part of these terms, please do not use our website.
Product Information
We strive to provide accurate and detailed descriptions of our products. However, due to the natural variations in leather and cowhide, including color, texture, and the presence of natural markings such as brand marks, each item is unique. These natural variations are not considered defects but are inherent characteristics of genuine leather products.
Order Process
To place an order, add items to your cart and proceed to checkout. You will receive a confirmation email once your order is placed. Please review your order carefully before submission as changes cannot be made once the order is processed.
Payment Terms
We accept payments via Shopify/ Shop Pay and PayPal. Payment must be made in full at the time of purchase. Prices are listed in USD and include applicable taxes.
TERMS & CONDITIONS
Trademarks and Copyrights
All trademarks, logos, images, text, and design elements on this website are the property of Patrona Brand, LLC and are protected by intellectual property laws. Unauthorized use of our intellectual property is prohibited.
User-Submitted Content
By submitting any form of content (e.g., reviews, customization images, photos) to our website or social media channels, you grant Patrona Brand, LLC a non-exclusive, royalty-free, perpetual license to use, reproduce, and modify the content for marketing and promotional purposes.
Infringement Reporting
If you believe your intellectual property rights are being infringed, please contact us with detailed information about the alleged infringement. We will investigate and take appropriate action.
For any questions or further information, please contact us at hello@patronabrand.com
Intellectual Property Policy
We collect personal information when you place an order, create an account, or subscribe to our newsletter. This may include your name, address, email, phone number, payment information, and purchase history.
Use of Data
Your data is used to process orders, provide customer service, and send marketing communications if you have opted in. We may also use your information to improve our website and services.
Data Sharing
We do not sell or share your personal information with third parties, except as necessary to process your order (e.g., with shipping companies) or comply with legal obligations.
Cookies and Tracking
Our website uses cookies to enhance your browsing experience and collect information about how you use our site. You can manage cookie preferences in your browser settings.
User Rights
You have the right to access, correct, or delete your personal information. You can also opt-out of receiving marketing communications. To exercise these rights, please contact us.
Data Security
We implement various security measures, including SSL encryption, to protect your data during transmission and storage. We also limit access to your personal information to authorized personnel only.
Retention of Data
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
For any questions or further information, please contact us at hello@patronabrand.com
PRivacy Policy
We ensure our materials and leathers are sourced responsibly, with consideration for environmental and social impacts. We work with suppliers who share our commitment to ethical practices.
Supplier Standards
We require our suppliers to adhere to high standards of labor practices, environmental sustainability, and animal welfare. This includes fair labor conditions, safe working environments, and environmentally responsible production processes.
Continuous Improvement
We are committed to continuously improving our sourcing practices and working with suppliers who share our values.
Ethical Sourcing Policy
Data Protection
We use advanced security measures, including SSL encryption, to protect your personal information during transmission. Our website is regularly monitored for security vulnerabilities.
Payment Security and Purchase Protection
Payments are processed securely through Shopify/Shop Pay, and we also accept PayPal. These payment gateways use encryption and secure protocols to protect your payment information, and options for purchase protection may be available for any purchases made with Patrona Brand, LLC.
Account Security
Customers are responsible for maintaining the confidentiality of their account login information. Notify us immediately if you suspect unauthorized use of your account.
Security Policy
Accessibility Commitment
We strive to meet accessibility standards and ensure our website is user-friendly for all. Our goal is to provide a seamless experience for users with disabilities.
Feedback Mechanism
We welcome feedback on the accessibility of our website. Please contact us to report any issues or suggest improvements. We are continually working to improve our accessibility and will address any concerns promptly.
Legal Disclaimer
While we are committed to ensuring our website is accessible, we cannot guarantee that every feature will meet all accessibility standards at all times. We are not liable for any accessibility issues that arise from third-party content, software, or services provided by vendors who may not be in our control.
This policy is subject to change as we continue to make improvements. By using this website, you agree to our terms and acknowledge that accessibility is an ongoing process.
Accessibility Policy
Designer Disclaimer & Authenticity
All upcycled products of LVMH Moët Hennessy Louis Vuitton, branded with logos or identification of Keep it Gypsy, LLC., are crafted from legally purchased and authenticity-verified leather goods and products of LVMH Moët Hennessy Louis Vuitton.
All products of LVMH Moët Hennessy Louis Vuitton offered by Patrona Brand, LLC. are/were crafted and manufactured by Keep it Gypsy, LLC. Neither Keep it Gypsy, LLC. nor Patrona Brand, LLC. vend newly or directly released products manufactured by LVMH Moët Hennessy Louis Vuitton.
Patrona Brand, LLC. is not directly affiliated with LVMH Moët Hennessy Louis Vuitton or any of its licensed entities.
All upcycled items of LVMH Moët Hennessy Louis Vuitton offered by Patrona Brand, LLC. have not been endorsed by LVMH Moët Hennessy Louis Vuitton and thus do not qualify for any warranty, guarantees, or obligations under LVMH Moët Hennessy Louis Vuitton.
The purchaser of all products of Keep it Gypsy, LLC. purchased through Patrona Brand, LLC. understands and acknowledges that LVMH Moët Hennessy Louis Vuitton is under no obligation to the purchaser in the event of any defects, and also acknowledges that LVMH Moët Hennessy Louis Vuitton is not directly affiliated with the manufacture, construction, or sale of any products sold on Patrona Brand, LLC. or through Keep it Gypsy, LLC.
